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FAQ
What is your age limit for online orders?▼
Our website does not accept orders from customers, medical marijuana patients, or caregivers who are under the age of 19.
What are your pickup hours?▼
A1 Terps is open daily from 8 AM to 8 PM.
Do you ship products across Canada?▼
Yes, A1 Terps offers express Canada wide shipping with Canada Post, Fedex and UPS!
Same-Day Shipping: Orders confirmed with e-transfer by 2 PM PST will be shipped the same day.
Shipping Fee: $20 for orders under $150.
Free Shipping: Available for orders $150+
What payment methods do you accept?▼
A1 Terps accepts the following payment methods:
E-Transfer: Secure and easy for all orders.
Cash: Available for local pickup.
Cryptocurrency: We accept the following cryptocurrencies.
Bitcoin (BTC)
Ethereum (ETH)
Tether (USDT)
Ripple (XRP)
Solana (SOL)
Binance Smart Chain (BNB)
USD Coin (USDC)
Dogecoin (DOGE)
Cardano (ADA)
Lido Staked ETH (STETH)
Tron (TRX)
Wrapped Bitcoin (WBTC)
Chainlink (LINK)
Avalanche C-Chain (AVAX)
Stellar (XLM)
Wrapped TON Coin (TONCOIN)
Shiba Inu (SHIB)
Hedera (HBAR)
Leo Token (LEO)
How do I place an order?▼
Placing an order with A1 Terps is quick and easy:
1. Place your order: After you place your order, you will get a confirmation message. and the order will be processed.
2. Browse Products: Visit our website and explore our wide selection of cannabis products.
3. Add to Cart: Select the items you want and add them to your cart.
4. Checkout: Complete the checkout process by providing your delivery details.
5. Payment: Choose your payment method (E-Transfer, Cash and Cryptocurrencies.)
Can I cancel or modify my order after it’s placed?▼
Yes, you can cancel or modify your order, but it must be done before your order is processed or dispatched.
Once the order is out for delivery, cancellations or modifications may not be possible.
To make changes or cancel, contact us immediately
Is there a fee for pickup or shipping?▼
Local Pickup: There is no additional fee.
Express Canada Wide Shipping: $20 postage fee for orders under $150. Free shipping on orders $150+.
Do you offer discounts or promotions?▼
Absolutely! A1 Terps is committed to providing value to our customers through various discounts and promotions:
5% Off for new customers. Use Code TERPS5 at checkout.
Refer-a-Friend: Get $25 when your friend makes their first purchase.
Loyalty Rewards: Earn 2% cash back on every order.
Free Shipping: Enjoy free Canada wide shipping on orders $150+.
Exclusive Discounts: Explore our website for a selection of products always available at discounted prices.
Do you have a refund or return policy?▼
Yes, A1 Terps has a refund and return policy to ensure customer satisfaction:
- Refunds: If you receive a defective or incorrect product, contact us within 24 hours of delivery for assistance. Refunds are issued on a case-by-case basis.
- Returns: Due to the nature of our products, returns are not accepted once the packaging has been opened.
Our goal is to resolve any concerns promptly to ensure you’re happy with your purchase.
Is there anyone that I can talk to about how to treat my specific medical condition?▼
We cannot give you medical advice, and we do not have any certified medical professionals on staff. It is important to seek professional advice from a physician on how to treat your medical condition, with or without cannabis. None of the information presented by A1 Terps is meant as an alternative or substitute to professional medical advice.
I’m worried about submitting personal information online.▼
We’ve designed the A1 Terps site from the ground up with security and privacy in mind, and there are numerous security measures to provide additional privacy concerning your personal information or any marijuana deliveries. A1 Terps was founded to serve medical marijuana patients, so we take your privacy very seriously. All information is sent using the same SSL encryption standards most banks use. We do not buy or sell personal information. Please see our privacy policy for more information.